ServiceNow Administrator

Klient justjoin.it is hiring a ServiceNow Administrator to maintain and evolve their ServiceNow ecosystem, supporting business-critical processes across a global organization.

• Minimum 3 years of hands-on experience with the ServiceNow platform
• ServiceNow System Administrator certification
• Strong understanding of ITSM, CMDB, Asset Management, and at least two additional ServiceNow modules
• Familiarity with databases, web services, and integration standards such as REST, SOAP, SSO, and SAML
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work effectively in a dynamic and fast-paced environment
• Excellent communication skills and confident command of English (C1)
• Ability to collaborate effectively with both technical and non-technical stakeholders

Nice to have:

• Experience with HRSD, CSM, App Engine, or Creator Workflows
• ITIL certification or practical ITIL knowledge
• Experience working in international or distributed teams
• Experience with workflow automation and platform integrations

• Administer and maintain ServiceNow instances, ensuring platform stability, availability, security, and performance
• Configure, customize, and extend ServiceNow capabilities to support business requirements
• Provide operational support, investigate issues, and resolve incidents and requests within agreed SLAs
• Act as a key point of contact for ServiceNow-related topics, enhancements, and best practices
• Collaborate with business and technical stakeholders to gather requirements and propose effective solutions
• Support platform upgrades, releases, and version management activities
• Drive continuous improvement initiatives related to platform usage, processes, and automation
• Create and maintain technical documentation, configuration standards, and operational procedures
• Monitor platform health and proactively identify opportunities for optimization

Please be informed that the data controller is Klient Just Join IT (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.