Inspektor/-ka Dział ds. Wsparcia Użytkownika

Agencja Mienia Wojskowego, Oddział Regionalny w Krakowie, Departament Teleinformatyki.

• Minimum secondary technical education in IT/teleinformatics.
• Basic knowledge of network principles (e.g., TCP/IP, DNS, DHCP).
• Knowledge of Microsoft Office 365 software.
• Ability to solve hardware and software problems.
• Good communication and interpersonal skills for working with users at all technical levels.
• English language proficiency sufficient to read technical documentation.
• Good self-organization and teamwork skills.
• Engagement, independence, and communicativeness.
• Possession of a personal security clearance allowing access to classified information marked "CONFIDENTIAL" or willingness to undergo the clearance procedure.
• Knowledge of the Military Property Agency Act.

Nice to have:

• Higher education in IT.
• Knowledge of ITIL, ISO 27001, data protection, KSC, NIS 2.
• Familiarity with Manage Engine, MyQ, Microsoft Windows Server, VMware, Hyper-V, Fortinet, MDM solutions, ESET PROTECT.

• Provide teleinformatics support to organizational units of the Military Property Agency.
• Provide ongoing technical and substantive support to users regarding computer work, software, and peripheral devices, including handling requests in the IT system.
• Manage user and computer accounts in systems related to assigned tasks.
• Implement, install, and configure IT hardware.
• Perform technical service of computer devices: configuration, diagnosis, repair, and initiate sending equipment for servicing.
• Maintain IT equipment records and documentation related to the Teleinformatics Department.

Candidates must possess or be willing to obtain a personal security clearance for classified information marked "CONFIDENTIAL". The recruitment process includes formal document verification, knowledge test, and interview. Only applications submitted by the deadline will be considered. Documents in foreign languages must be accompanied by translations. Personal data processing is conducted according to GDPR and relevant Polish laws.