ServiceNow DSVR Consultant

For our international client, a global leader in IT consulting and digital transformation with modern offices in Poland, we are looking for experienced candidates for the position of ServiceNow DSVR Consultant.

• Practical knowledge of the ServiceNow platform, especially in Finance and Control, Customer Service, Vendor Management, Communication, Sourcing and Procurement, or Audit Risk and Compliance.
• Fluency in English (additional languages such as French and/or German are a plus).
• Good understanding of Connect to Resolve and Query to Resolve processes.
• Proven experience in analyzing business needs, managing ServiceNow requirements, and translating them into business cases.
• Experience collaborating with IT teams, developers, and operations to deliver agreed outcomes.
• Broad understanding of various Service Delivery Models, including GBS, SSC, BPO, hybrid, or BOT.
• General process knowledge in finance and master data areas such as AP, AR, GL, or MDM.
• Strong interpersonal and communication skills with the ability to explain complex situations clearly.
• Demonstrated leadership experience and willingness to take ownership of tasks.
• Excellent organizational and time management skills.
• Proficiency in MS Office tools, especially Excel and PowerPoint.

Nice to have:

• Additional languages such as French and/or German.

• Implementing, configuring, and supporting the ServiceNow platform modules, focusing on HRSD, Finance & Control, Customer Service, Vendor Management, and Procurement.
• Designing and optimizing automated workflows, specifically Connect to Resolve and Query to Resolve processes.
• Analyzing global clients' business needs, managing ServiceNow requirements, and translating them into business cases.
• Working closely with IT teams, developers, and operations to ensure end-to-end delivery of agreed products and solutions.
• Managing multiple tasks concurrently and meeting deadlines while taking full ownership of problems.
• Communicating complex technical situations clearly and simply to stakeholders.
• Supporting business transformation, transition, and migration projects within various Service Delivery Models like GBS, SSC, or BPO.
• Aligning client needs with ServiceNow features and supporting potential integrations with systems like SAP, Ariba, Oracle, or Coupa.

Employment agency entry number 47. This job offer is intended for people over 18 years of age.