Site Reliability Engineer

Dropbox is a globally innovative technology company focused on infrastructure services and IT Services organization.

• 5+ years of experience in site reliability engineering or similar engineering roles with hands-on coding experience
• Strong knowledge of AWS services, including EC2, S3, RDS, R53, Lambda, and others
• Strong knowledge of Linux administration, internals, filesystems, volume management, and specific distros such as Ubuntu and RHEL, including DNS and DHCP
• Experience with monitoring and logging tools, including Datadog and logging pipeline tools such as Vector or Cribl LogStream
• Experience driving transformational programs related to metrics and observability
• Experience with scripting in higher-level languages, preferably Python
• Experience developing automation to solve infrastructure-related tasks with tools such as Chef, Ansible, and Terraform
• Experience with log analysis and building metrics, alerts, and visuals from log data
• Strong proficiency in infrastructure-as-code tools such as Terraform
• Strong proficiency in configuration management tools, specifically Ansible Automation Platform and Chef
• Experience with containerization technologies such as Docker and container orchestration platforms like Kubernetes or Amazon ECS
• Knowledge of LDAP, REST APIs, and current authentication methods
• Familiarity with GitHub and Git-based workflows
• Understanding of RDS databases and network security technologies such as WAF
• Strong problem-solving skills and ability to work well in a fast-paced, collaborative environment
• Excellent written and verbal communication skills

Nice to have:

• Experience managing large-scale multi-cloud or hybrid infrastructure
• Strong background in Infrastructure as Code (Terraform, Ansible) and GitOps workflows
• Familiarity with Kubernetes, Docker, and serverless platforms
• Proven track record improving observability, reliability, and incident response
• Understanding of compliance and security frameworks (SOC2, ISO 27001, FedRAMP)
• Experience implementing Zero Trust security and access models

• Ensure the reliability, scalability, and performance of Dropbox's infrastructure and services
• Collaborate with cross-functional teams to develop and maintain best practices for monitoring, logging, and incident response
• Build, implement, and maintain automations and infrastructure-as-code tooling, specifically Terraform, Ansible, and Github Actions as well as custom code platforms
• Utilize container orchestration platforms, such as Kubernetes, Amazon ECS, and Red Hat Openshift, to manage containers at scale
• Manage and optimize monitoring and logging pipelines using tools like Datadog and Cribl LogStream
• Drive improvement projects related to service health and visibility for stakeholders, including developers, business service owners, and C-level executives
• Develop and maintain custom tooling and automation scripts in Bash, Python, and other scripting languages
• Participate in on-call work occasionally to address bugs, outages, or other operational issues