IT Service Delivery Manager

Grupa NEUCA operates in the healthcare sector for over 30 years, leading pharmaceutical wholesale distribution in Poland. It supports independent pharmacists with tools to enhance competitiveness and profitability, develops integrated medical care models, and is a leader in clinical research and modern medical therapies. NEUCA is also a pharmaceutical producer and has been publicly traded on the Warsaw Stock Exchange since 2004.

• Minimum 3 years of experience as an Engineering Manager, Tech Lead, or delivery team leader managing teams of 6–15 people.
• Practical experience as Developer, Architect, or DevOps with understanding of code, architecture, and pipelines.
• Experience in medical or insurance IT, with knowledge of HL7 FHIR standards, e-prescriptions, NFZ systems, or KNF regulations as an advantage.
• Experience with end-to-end product or system responsibility from business requirements to production operation.
• Experience collaborating with external software houses including negotiating scope, technical acceptance, and Fixed-Price and T&M models.
• Practical knowledge of Agile methodologies (Scrum or Kanban); ITIL (Change Management, Incident Management) is a plus.
• Ability to translate technical topics including technical debt and architectural decisions into business language and justify their impact on risk and development directions.
• Skills in early risk identification and proposing concrete action scenarios.

• Lead a technical interdisciplinary delivery team of approximately 15 members including Solution Architects, Frontend/Backend/Full-Stack Developers, QA, and DevOps/Cloud specialists.
• Build relationships with business stakeholders and provide technological advisory.
• Participate in defining requirements and ensure the team understands the business context.
• Co-create the technical roadmap of the domain, including goal setting, value and risk estimation, and delivery sequencing.
• Manage the end-to-end application lifecycle: architecture, development, testing, deployment, monitoring, and maintenance.
• Collaborate with and supervise external vendors regarding scope, technical acceptance, architectural compliance, and code security.
• Foster a work environment based on responsibility, quality, and open communication.