CTS Analyst

Mindbox is a tech-driven company connecting top IT talents with technology projects for leading enterprises across Europe.

• Technical knowledge in administration of tools and platforms such as Jamf Pro, macOS Administration, Google Workspace, Slack, Atlassian (Jira, Confluence, Jira Service Management), and SSO Management.
• Understanding of Information Security fundamentals and security controls.
• Self-driven learner with ability to adapt quickly and collaborate effectively in agile environments.
• Ability to analyze and automate processes using workflow automation tools.
• Strong prioritization and decision-making skills with a positive, service-oriented attitude.
• Excellent communication skills for clear and effective messaging across teams.

• Provide technical support for employees via the Service Desk platform, ensuring smooth day-to-day operations.
• Maintain and manage devices to ensure security and compliance with remote and enterprise policies.
• Execute tasks and projects designed to improve security and operational efficiency.
• Work closely with teams such as Service Management, Security, Engineering, and HR to maintain technology performance.
• Create and maintain accurate asset records and operational documentation.
• Identify opportunities for automation and workflow improvements to help scale operations.
• Ensure systems conform to internal security policies, privacy regulations, and best practices.

Hybrid work setup requires presence 2 days per month on-site in Warsaw.