Senior QA Engineer (Manual)

• 6+ years of proven experience in end-to-end QA processes, including test strategy, execution, regression testing and UAT in enterprise or SaaS environments.
• Demonstrable experience in functional, integration and system-level testing and familiarity with SDLC principles.
• Good understanding of APIs, backend systems, integrations and data flows.
• Experience with defect lifecycle management and risk-based testing methodologies.
• Strong analytical and problem-solving skills, including experience in root cause analysis and defect investigation.
• Proven ability to communicate and collaborate effectively across Product, Engineering and Data teams.
• Experience with incident management, issue triage, escalation and resolution processes.
• Leadership experience in QA processes, testing strategy development, mentoring and driving quality improvements.
• Product-oriented mindset with focus on delivering user value and continuous product improvements.

Nice to have:

• Experience testing AI/LLM-powered products or conversational systems.
• Familiarity with logs, usage metrics, SQL and analytics tools.
• Hands-on experience with Selenium, Cypress or Playwright.
• Knowledge of CI/CD pipelines and release processes.

• Develop, maintain and execute test strategies, test plans, test cases and test scripts for functional, integration, system and regression testing.
• Conduct end-to-end testing including usability and performance-focused test activities where applicable.
• Manage defect lifecycle: identify, log, prioritise, track and verify defects; perform root cause analysis and collaborate on corrective actions.
• Support user acceptance testing (UAT) and engage with product owners, engineering and data teams to validate product behaviour and requirements.
• Participate in incident management, issue triage, escalation and resolution, providing clear context and next steps for stakeholders.
• Provide release impact analysis and contribute to go/no-go release decisions with objective quality insights.
• Maintain and improve test environments and testing efficiency; propose and implement process improvements to raise quality standards.
• Mentor and coach colleagues on QA best practices, contribute to testing strategy and quality improvements across the product group.
• Act as a quality advocate, using user-focused feedback to propose product improvements that increase customer value.