Senior Infrastructure Specialist (NY IT Support)

The consultant will support the New York IT team in managing a high-demand workload driven by large-scale infrastructure upgrades, application lifecycle activities, and regulatory requirements. The team is primarily located in Gdansk, with options in Warsaw and Lodz.

• Strong experience with Windows Server administration (2016 to newer versions)
• Strong experience with SQL Server (2016 to 2022 migrations, clustering, performance tuning)
• Experience in application and infrastructure lifecycle management
• Proven ability in large-scale infrastructure migrations (database and OS)
• Proven production support experience in complex enterprise environments
• Experience with incident, problem, and change management
• Experience with application support in banking or financial systems
• Experience with security and compliance activities (patching, vulnerability remediation, audits)
• Experience in integration-heavy environments (payments, regulatory, reporting systems)
• Strong capabilities in documentation (HLD, SDD, operational procedures)
• Experience coordinating releases, testing, and deployment activities

Nice to have:

• Experience with Oracle, Java, or Python
• Experience with Power BI or reporting solutions
• Experience with Identity & Access Management (e.g., IIQ / SailPoint)
• Experience with SSO onboarding frameworks
• Familiarity with banking domain systems (payments, KYC, compliance platforms)
• Familiarity with automation and scripting of operational tasks
• Familiarity with SharePoint migrations and file transfer solutions
• Knowledge of regulatory frameworks and audit requirements in financial institutions
• Knowledge of resilience, disaster recovery, and high-availability environments
• Experience working in distributed delivery models (e.g., coordination with offshore or Poland-based teams)
• Experience in environments with high operational load and competing priorities

Infrastructure migration and upgrades:

• Migration of 124 SQL Server 2016 databases to SQL 2022 environments/clusters
• Upgrade, migration, or decommissioning of the Windows Server 2016 estate (27 servers)
• Support OS and application upgrades (e.g., Prime, SFTP)

Vendor application upgrades and coordination:

• Execute and support upgrades of vendor-provided applications (e.g., Prime, Reg Reporter, RegTechOne, SteelEye)
• Coordinate closely with external vendors on planning, scheduling, issue resolution, and delivery execution
• Ensure alignment between vendor timelines and internal migration and release plans
• Support validation, testing, and rollout of vendor-delivered changes

Application lifecycle and operational support:

• Support ongoing lifecycle management, including incident handling, vulnerability remediation, patching, and monitoring
• Maintain operational stability across 34 applications (local and central)

Application and infrastructure transformation initiatives:

• Participate in upgrades and replacements (e.g., Reg Reporter, Prime replacements)
• Support file server migration to SharePoint and related integrations
• Contribute to migrations of banking and compliance systems (e.g., KYC, payment systems)

Security, compliance, and onboarding:

• Support IIQ/SSO onboarding and service account remediation
• Assist with threat modelling, HLD/SDD documentation, and security baseline activities
• Contribute to regulatory- and compliance-driven initiatives

Migration coordination and execution:

• Track and coordinate upgrade and migration activities (SQL, Windows, applications)
• Prepare documentation, test plans, rollout checklists, and verification materials
• Support UAT preparation and release execution

General operational workload:

• Support daily operational tasks and incident resolution
• Assist with backlog reduction and improved delivery throughput