Senior Partnership Manager (USA/Canada based)

Tidio is a customer service platform that combines AI and human interaction to help businesses scale efficiently while maintaining trust. The company offers one of the world's leading AI customer service solutions and aims to become the number one in the market. Tidio is recognized among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024 and has a high user rating on Shopify and G2. The company employs over 150 people and serves millions of users globally.

• 5+ years of experience in B2B SaaS partnerships
• Experience with the Shopify ecosystem
• Strong outbound prospecting skills and experience sourcing new partners from scratch
• Ability to run commercial discovery calls and persuasive sales presentations
• Experience working against revenue targets and managing partner pipeline
• Previous experience representing the company at industry events, conferences, or fairs
• Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
• Represent Tidio at industry events
• Own partner onboarding and activation
• Build and deepen long-term partner relationships to drive retention and growth
• Track partner performance, referrals, and milestone bonuses
• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
• Coordinate with Finance to validate payouts and ensure accurate commission processing

One of Tidio’s core values is to play fair. Therefore, all candidates are treated equally without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Recruitment and selection are based solely on individual merit and professional qualifications.