Młodszy specjalista ds. wsparcia usług

Randstad is hiring for the Żabka Polska Claims Department, focusing on support roles within a logistics environment using modern systems like JIRA and Salesforce.

• Basic knowledge of MS Excel for preparing summaries and verifying reports.
• Excellent communication skills for phone and email contact with franchisees, external partners, and internal teams.
• Quick learning ability and openness to learning systems such as JIRA, Salesforce, and settlement-warehouse systems (experience is a plus).
• Meticulousness, accuracy, and good work organization for reliable verification of claims.
• Availability to work under a mandate contract; student or pupil status is welcome.

• Provide help and support to stores as the first point of contact for franchisees when issues arise (e.g., with deliveries or services).
• Communicate efficiently via phone and email with stores, other Żabka departments, and external companies to identify and resolve problems.
• Maintain order in documents and systems by verifying reports in Excel and managing programs (JIRA, Salesforce) to ensure all claims are accounted for.