ServiceNow Architect

A European institutional client is seeking a ServiceNow Architect / Business Analyst to join their IT operations team on a contract basis. The role involves being the primary technical authority on the ServiceNow platform within a complex, security-conscious environment.

Technical Knowledge:

• Excellent hands-on experience designing ServiceNow platform solutions (on-prem experience is advantageous)
• Excellent knowledge of the ServiceNow product portfolio and service management principles
• Hands-on experience with systems modelling tools (Sparx Enterprise Architect, ARIS Architect, or similar)
• Solid knowledge of ServiceNow integration technologies: Web Services, SSO, LDAP, REST
• Strong understanding of complex information systems and interoperability
• Knowledge of IT security standards
• Experience creating technical design documents and documentation

Professional Profile:

• Strong sense of responsibility and high attention to detail
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong organisational and communication skills
• Service-oriented, collaborative, and supportive working style
• Able to work in a demanding environment with minimal supervision
• High level of initiative and a holistic, forward-looking approach

Platform Architecture Design:

• Design and communicate ServiceNow platform architecture across the organisation
• Set standards for design, development, quality, and testing
• Design interoperability and interfaces with other systems
• Translate business, user, and technical needs into scalable architectures
• Map business goals, project benefits, priorities, components, and system features
• Select and evaluate technologies; collect and interpret system metrics
• Optimise the platform from performance, security, and quality perspectives
• Prepare system documentation and deliver presentations to varied audiences

Business Analysis:

• Assess internal stakeholders' expectations and requirements related to the ServiceNow platform
• Gather, analyse, and translate business needs into optimal technical solutions
• Ensure proposed solutions align with business requirements and architecture design
• Present technical proposals clearly to both technical and non-technical audiences

Project Supervision:

• Supervise implementation of organisation-wide service management capabilities built on ServiceNow
• Oversee ServiceNow development and improvement projects in close collaboration with architects and developers
• Provide recommendations on business requirements and technical designs
• Support risk management, disaster recovery, and security management across teams

Documentation:

• Maintain up-to-date solution documentation including technical design documents, SOPs, user manuals, and knowledge base articles

A personal security clearance is required for this role.