Enterprise Support Engineer

Evertz operates in the Media and Entertainment (M+E) industry, providing enterprise-class software and hardware solutions including Media Supply Chain and Linear Playout products. The company supports major M+E customers globally and is involved in both private and public cloud deployments of its technology stack.

• Previous experience in support roles.
• Good communication and interpersonal skills.
• Experience with databases such as MySQL and Aurora.
• Experience with Linux (any flavor).
• Problem-solving attitude and ability to react to changing situations.
• Ability to act effectively in high-pressure situations.
• Dedication to delivering excellent customer service.
• Passion for technology and eagerness to learn new software and hardware products.
• Ability to multitask in a fast-paced environment.
• Degree or diploma in IT, Electronics, or Computer Electronics.

Additional skills and experience that will be useful:

• Exposure to AI tools, including generative AI solutions.
• Familiarity with Python and JavaScript.
• Enthusiasm about computer hardware.
• Experience with Media Asset Management or Playout systems.
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches).
• Knowledge of cloud computing environments (AWS preferred).
• Willingness to travel if required.

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades, and system maintenance.
• Assess customer applications and troubleshoot issues through research and issue replication to determine root causes.
• Recommend solutions using appropriate technical language in a timely and professional manner.
• Maintain communication between customer service and other Evertz departments to resolve issues and update customers.
• Aid in design changes and interface with Product Management regarding new feature requests.
• Support development of communication tools by authoring customer guides and providing technical information to the writing group.
• Participate in on-call duty.

Please submit your documents in English when applying for this position.