Customer Success Engineer - YouTrack

JetBrains is a leading software company that develops developer tools. YouTrack is a project management tool used by more than 100,000 teams worldwide, with steady growth in revenue and customer adoption.

• At least three years of customer-facing experience in project management, software development, or a related discipline.
• Fluent English speaking and writing skills.
• Strong interpersonal communication skills, both verbal and written.
• Comfortable giving in-person and remote presentations, hosting Q&A sessions, and conducting product demos.
• Technical background with experience in developer tools and hands-on experience in software development, QA, system administration, release automation, or related fields.
• Ability to work efficiently and independently in a distributed team.
• Proven track record of building and developing relationships in the B2B sphere.
• German language skills are a plus but not mandatory.

• Provide technical guidance and pre-sales engineering assistance to potential new customers.
• Provide onboarding sessions for new customers and technical training for existing ones.
• Develop key sales, demo, and promo materials for YouTrack and adapt existing demo setups for specific use cases.
• Manage existing large accounts and work proactively to retain and develop them.
• Act as a liaison between customers and the product team.
• Recruit potential partners and work with existing ones to develop their YouTrack deployment capabilities.

We are an equal opportunity employer welcoming everyone regardless of background, identity, religion, age, accessibility needs, or orientation.