Broadcast Systems Support Engineer

Evertz is a company operating in the broadcast technology space, providing mission-critical 24/7/365 support to major customers across various time zones. The role involves working remotely with plans for a future hybrid model and includes collaboration with engineering, QA, and product teams in a multinational environment.

• At least 2 years of experience in technical or customer support roles.
• Detail-oriented with strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Experience with Linux (any flavour).
• Problem-solving attitude and ability to react to changing situations.
• Ability to act effectively in high-pressure situations.
• Dedicated to delivering excellent customer service.
• Passionate about technology and eager to learn new software and hardware products.
• Ability to multitask in a fast-paced environment.
• College diploma in computer science, engineering, networking, or a related field.
• Willingness to travel to customer sites as needed (up to 10% per year).
• Openness to attend internal training at the HQ in Canada.

Additional qualifications:

• Familiarity with Python and JavaScript.
• Enthusiastic about computer hardware.
• Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches).
• Willingness to learn and work with advanced broadcast industry solutions.

• Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades, and system maintenance.
• Regularly assess customer applications and troubleshoot/diagnose issues through research and issue replication.
• Recommend solutions using appropriate technical language in a timely and professional manner.
• Maintain communication between customer service and other Evertz departments to resolve issues and update customers.
• Develop and set up tools, author customer guides, and provide technical information to the technical writing group.
• Participate in on-call duty.

Please submit your documents in English when applying for this position.