Salesforce Product Owner | EMEA

Colliers is a leading diversified professional services company operating in 70 countries with over 24,000 employees. The company specializes in real estate services, helping organizations optimize workplace strategy in a complex, hybrid, and sustainability-driven environment.

• 5+ years experience with Salesforce in Product Owner, Product Manager, CRM, or Business Applications roles
• Strong understanding of Salesforce platform capabilities and CRM processes
• Experience managing BAU support and change delivery in Salesforce environments
• Experience with Agile delivery methodologies and backlog management
• Experience engaging senior business stakeholders across multiple countries or units
• Strong understanding of service management principles including incident, problem, change, and release management
• Fluency in English required; proficiency in Polish is a plus

Nice to have:

• Salesforce Administrator, Business Analyst, or Sales Cloud Consultant certifications
• Experience with Service Cloud, Marketing Cloud, Experience Cloud, or CPQ
• Knowledge of ITIL principles and service management frameworks
• Experience working in multinational matrix organizations

Product Strategy & Roadmap:

• Define and maintain the Salesforce product vision and roadmap for EMEA
• Partner with business leaders to translate strategic priorities into technology capabilities
• Balance short-term needs with long-term platform sustainability
• Identify opportunities for process improvement through Salesforce
• Ensure alignment with enterprise architecture and global Salesforce strategy

Product Ownership & Demand Management:

• Own and manage the Salesforce product backlog
• Facilitate demand intake, prioritization, and business case development
• Evaluate competing priorities across countries and functions
• Define requirements, acceptance criteria, and success measures
• Ensure transparent prioritization aligned to business value

Change Delivery & Continuous Improvement:

• Lead delivery of Salesforce enhancements, projects, and transformation initiatives
• Coordinate solution design, development, testing, deployment, and adoption
• Support release planning and business readiness
• Ensure effective user acceptance testing and stakeholder sign-off
• Identify opportunities for automation and operational efficiencies
• Promote adoption of Salesforce best practices and standardization

Stakeholder Management:

• Build relationships with Sales, Marketing, Operations, Finance, Customer Experience, and IT
• Act as primary contact for Salesforce business requirements and escalations
• Facilitate governance forums and prioritization discussions
• Provide regular reporting on roadmap progress, risks, and platform performance
• Manage stakeholder expectations and communicate delivery timelines

Governance, Risk & Compliance:

• Ensure Salesforce operates within security, compliance, and data governance standards
• Support GDPR and regional regulatory compliance
• Maintain platform documentation and governance artifacts
• Ensure changes follow agreed architecture and change management standards