Team Lead IT Support

Power Media is a company specializing in recruiting IT professionals and related fields since 1997, headquartered in Wrocław. Since 2017, it operates under the name IFIRMA SA but continues recruitment services as Power Media, serving clients in Poland and abroad.

• Minimum 5 years experience in IT support L2/L3, system administration, or infrastructure maintenance.
• Experience in a coordinating or leadership role in a support team.
• Very good knowledge of Windows Server; basic Linux administration.
• Experience with Microsoft 365, Active Directory, DNS, Microsoft Intune, Entra ID (Azure AD).
• Managing users, security groups, and GPO policies.
• Diagnosing and resolving complex infrastructure and application issues.
• Log analysis and effective troubleshooting.
• Automation and scripting tools: PowerShell, Bash.
• Monitoring IT environments; handling incidents and changes.
• Knowledge of ITIL processes and IT service management principles.
• Coordination and collaboration with multiple technical teams.
• Very good English language skills (min. B2/C1).
• Willingness for occasional business trips to Germany.
• Willingness to work occasionally on weekends or holidays if required.

Nice to have:

• Higher education in IT or related field.
• Experience in backups, disaster recovery, virtualization, and hybrid environments.
• Knowledge of cloud architecture and local integration with Microsoft Azure.
• Microsoft, ITIL, or related certifications.

• Maintain and develop applications and infrastructure according to SLA.
• Coordinate the IT support team; collaborate with clients and technical teams.
• Monitor environment, analyze alerts, handle incidents and requests (L2/L3).
• Diagnose and resolve technical problems.
• Administer Windows Server and Linux.
• Manage Microsoft 365, Active Directory, DNS, Entra ID.
• Implement and maintain Microsoft Intune (device management, updates, software distribution).
• Manage accounts, security groups, and GPO policies.
• Synchronize identities and integrate local environments with Microsoft cloud.
• Analyze logs, identify causes, coordinate corrective actions.
• Follow ITIL processes: incidents, problems, changes.
• Automate tasks using PowerShell, Bash, or other scripting tools.
• Support users and collaborate in English.
• Occasional business trips to Germany.