IT Support Specialist

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from international procurement, customs clearance, and inventory management to seamless internal distribution and onboarding.

• Proficiency in troubleshooting macOS, Windows, and Linux operating systems
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Hands-on experience with hardware troubleshooting for desktops, laptops, and peripherals
• Familiarity with IT service management (ITSM) and ticketing systems
• Proficiency in using the service desk (Freshservice)
• Basic technical knowledge of home security systems (CCTV cameras, alarm systems)
• Ability to explain technical concepts clearly to non-technical users
• Strong analytical and critical thinking skills
• Dedicated and empathetic approach to assisting users
• Ability to collaborate effectively with IT team members and departments
• Ability to manage and prioritize competing demands in a dynamic IT environment
• Basic scripting skills for automation (e.g., PowerShell, Bash) are beneficial
• Fluent in Polish and English, spoken and written

• Provide first-level contact and technical support for all incoming user requests and issues related to hardware, software, and network connectivity
• Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals
• Assist with the IT onboarding process for new hires
• Establish communication with delivery suppliers to arrange equipment delivery
• Develop and maintain technical documentation, knowledge base articles, and user guides
• Escalate complex and unresolved issues to senior IT staff or specialized teams
• Perform routine maintenance and system upgrades
• Manage inventory of devices and their distribution within the company
• Organize warehouse operations
• Manage import and export procedures for devices from various customers
• Liaise with customs brokers for import and export customs clearance
• Create purchase orders for payment of delivery and other logistics services

Please be informed that the data controller is SQUAD POLAND Sp. z o.o. (hereinafter "controller"). You have the right to request access to your personal data, their rectification, erasure or restriction of processing, the right to object to processing, as well as the right to data portability and to lodge a complaint to the supervisory authority. Personal data will be processed for the purpose of the recruitment process. Provision of data to the extent resulting from the Act of 26 June 1974 Labour Code is mandatory. In the remaining scope, providing data is voluntary. Refusal to provide mandatory data may result in the impossibility to carry out the recruitment process. The Administrator processes mandatory data on the basis of a legal obligation incumbent upon him/her, while with regard to additional data, the basis for processing is consent. Personal data will be processed until the recruitment procedure is completed and for the period of the possibility of asserting potential claims, and in the case of consent to participate in future recruitment procedures - until the withdrawal of such consent. Consent to the processing of personal data can be withdrawn at any time. The recipient of the data is the Just Join IT service and other entities to whom we have entrusted the processing of data in connection with recruitment.