Specjalista ds. wdrożeń i wsparcia klienta

PAMPROJECT MACIEJ IGNASZAK, PAWEŁ PACHOCKI, PAWEŁ BRENDEL sp.j. is a company based in Poznań, Poland, operating in the IT and telecommunications sector with a focus on client support and technical helpdesk services.

• Communication skills and high personal culture.
• Ability to conduct client conversations and training.
• Independence and good work organization.
• Analytical thinking and problem-solving skills.
• Willingness to learn and acquire new knowledge.
• Understanding of enterprise operations and document flow between departments.
• Experience with ERP systems, commercial-warehouse, production, accounting, or other enterprise management software.
• Knowledge of general commercial, warehouse, production, or logistics procedures.

Nice to have:

• Experience in implementing or supporting ERP systems.
• Knowledge of sales, warehouse, production, or logistics processes.
• Experience in business client support roles.
• English language proficiency for using documentation and training materials.
• Experience in conducting training sessions.

• Support clients in daily work with enterprise management software.
• Receive and handle user requests and assist in resolving current issues.
• Conduct training sessions on system usage.
• Analyze clients' business processes and propose software usage improvements.
• Collect client needs and requirements and communicate them to the development team.
• Configure the system according to client requirements and established procedures.
• Participate in the implementation of new functionalities for clients.
• Build long-term relationships with clients and support their business process development.