IT Systems and Support Engineer

Consult Red is a leading embedded engineering company that helps ambitious teams design and deliver intelligent, connected products. They apply extensive experience in product development, hardware, embedded, and cloud technology to take client ideas from concept through to complete product development. The company has been an innovation partner to leading media, telecoms, and industrial brands for two decades and is an employee-owned business.

• Knowledge of Linux Server (preferably Ubuntu) installation, administration, and support
• Knowledge of Windows-based environments (Windows 11, Windows Server 2019) installation, administration, and support
• Knowledge of Microsoft Exchange 365, Microsoft Office 365, Windows Servers 2019
• Knowledge of network infrastructure and configuration including Cisco, IPsec, OpenVPN, VPN, WiFi
• 3rd line support experience
• Ability to prioritise effectively
• Fluent in English and Polish
• Positive, human-oriented attitude especially with new users
• Broad understanding of technologies such as EDR, XDR, vulnerability scanners, patch management, log monitoring, DNS filtering, and SIEM systems
• Knowledge of IAM/PAM/privileged password management related to MS Active Directory & 365 user permissions

Nice to have:

• Experience in open source technologies
• Good knowledge of server virtualisation and storage systems
• Strong problem-solving skills with ability to analyse data and provide systematic solutions
• Experience with analysing, processing, and presenting data
• Experience with Microsoft365 security centre including Endpoint, vulnerability, BYOD, phishing/spam & Threat Management
• Experience with Colonical Landscape, ADsys and ADgroup policies
• Knowledge of automated vulnerability and intrusion protection solutions such as Teneble, cloudstrike, darktrace, AC-hunter
• Experience in cyber and Infosec engineering functions with knowledge of ISO27001 and Cyber Essentials
• Working knowledge of IDS, IPS, network segregation, and network access control

• Helping set up infrastructure for the new office from scratch
• Providing day-to-day user support for the office staff
• Identifying, analyzing, and repairing product failures
• Ordering and replacing parts
• Working through tickets in the IT Service Desk ensuring tickets are allocated and picked up within SLA’s
• Delivering infrastructure projects including managing subcontractors, installation and set-up of server and network infrastructure (enterprise switches & gateways)
• Performing root cause analysis and identifying opportunities for efficiencies

The role requires presence at the office in Wroclaw, Poland at least 4 days a week.