Service Desk Specialist

UNIVIO is an IT company located in Wrocław, focusing on providing internal IT support and infrastructure services.

• Practical skills in diagnosing and repairing computer hardware: laptops, monitors, docking stations, printers, phones
• Knowledge of operating systems: Windows 11, Linux, macOS, Android, iOS
• Familiarity with tools and environments: Microsoft 365, VPN, Active Directory, Azure AD
• Understanding of computer networks: LAN, WAN, WLAN
• Experience working with Jira and Confluence
• Analytical thinking and problem-solving under time pressure
• Strong communication skills and professional internal stakeholder service orientation

• Support employees with computer hardware, systems, and basic IT issues
• Diagnose and resolve problems related to laptops, docking stations, monitors, printers, phones, and accessories
• Install and configure computer hardware and software
• Handle tickets in the ticketing system, prioritize and escalate as per procedures
• Collaborate with infrastructure, IT systems, and other technology teams
• Maintain hardware inventory and support purchasing processes
• Conduct inventory of hardware, software, and company domains
• Create and update technical and process documentation
• Improve Service Desk processes, especially repetitive L1 requests
• Provide ongoing technical support for office operations

The data administrator is Univio Sp. z o.o. based in Wrocław. Personal data is processed for recruitment purposes with rights to access, correction, deletion, and objection. Providing data required by labor law is mandatory; refusal may prevent recruitment. Data will be processed until recruitment ends and for potential claims. Consent for future recruitment can be withdrawn anytime.