Client Experience Process & Systems Coordinator (f/m/o)

Inchcape is a leading global automotive distributor operating in 38 markets with a diverse global team of over 16,000 colleagues. The company partners with major automotive brands to drive better and sustainable mobility solutions. Inchcape is a dynamic and fast-growing business focused on transforming the automotive industry and shaping the future of mobility.

• Solid understanding of digital tools, Salesforce system, AI, and digital marketing, with project management knowledge
• Strong analytical skills and ability to troubleshoot technical issues
• Excellent communication skills, including explaining complex topics to non-technical stakeholders
• Customer-focused mindset with a passion for enhancing experience through digital innovation
• Proactive approach to staying current with digital trends and technologies
• Minimum 2 years of experience in digital systems (automotive or similar industry preferred)
• Bachelor’s degree in a relevant field; certifications are an advantage

• Management of Salesforce and DXP project
• Gathering business requirements and system development
• Support of CRM campaigns and ensuring data quality
• Identification and escalation of system issues, with improvement proposals
• UAT and localisation/translations
• Cascading communication from regional and global organisations to the business
• User training and driving system adoption
• Support in maintaining and evolving customer experience quality processes
• Process automation and deployment of digital solutions
• Monitoring trends (CRM, AI, digital) and recommending innovations

The position is based in Poland with a hybrid work model. Employment is offered on a fixed term contract for 6 months. The employer processes personal data in accordance with GDPR regulations and candidates have rights related to their personal data as described in the privacy policy.