Customer Support Specialist with English – Order Management

Our Client is a global manufacturing company with a strong international presence across Europe, Asia, and America. They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

• Minimum 1 year of experience in Customer Order Management, Order Management, Customer Service, or a similar role.
• Hands-on experience working with SAP.
• Fluency in English (minimum B2 level).
• German language skills are a strong advantage.
• Very good knowledge of Microsoft Excel and the MS Office package.
• Strong analytical and numerical skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities and work effectively under tight deadlines.
• Strong attention to detail, accuracy, and a customer-oriented mindset.
• Results-driven with a proactive approach to problem-solving.

• Manage end-to-end transactional order management activities, including order entry, validation, and order changes.
• Process customer claims and returns, including data collection and validation.
• Ensure data accuracy and resolve issues within established workflows.
• Support customers and internal stakeholders throughout the order management process.
• Work with SAP ERP to process and maintain customer orders.
• Monitor order-related activities and ensure timely execution.
• Maintain high-quality standards and compliance with internal procedures.
• Collaborate with cross-functional teams to ensure efficient service delivery for the DACH market.