Od informatyka do straszego informatyka (K/M) w Gdyńskim Centrum Informatyki Dział Wsparcia

Urząd Miasta Gdyni, Powiatowy Urząd Pracy w Gdyni

• Higher education (including bachelor's degree), preferably technical
• Profession: Specialist in public administration
• English language proficiency at A2 level (lower intermediate) in speaking and writing
• Proficient computer skills including Microsoft Office and internet usage
• Category B driving license
• Minimum 3 years of work experience or secondary education with 3 years of experience
• Technical knowledge of computer hardware (PCs, laptops, printers, scanners, etc.)
• Practical knowledge of Windows operating systems and office software administration
• Basic administration of Windows Server systems, especially Active Directory
• Practical knowledge of basic networking concepts (e.g., DHCP, DNS)

• Handling support requests through a dedicated ticketing platform and telephone
• Receiving and resolving reported problems
• Instructing users on software and computer hardware usage
• Repairing, expanding, maintaining, and configuring hardware
• Collaborating with other departments and higher support lines