Starszy Specjalista/ Starsza Specjalistka ds. wsparcia produktów cyfrowych

TAURON Obsługa Klienta Sp. z o.o. is a company operating within the TAURON Group, focusing on customer service and support for digital products. The company is located in Katowice and engages in interdisciplinary projects across the TAURON Group.

• Several years of experience in technical and substantive support of digital products and effective user problem resolution
• Ability to work independently, diagnose problems, and propose improvements and optimizations
• Experience in creating and maintaining product documentation (instructions, procedures, FAQs)
• Very good knowledge of digital products and ability to quickly learn new functionalities and solutions
• Ability to collaborate effectively with IT teams, business units, users, and other stakeholders
• Experience in operational support of teams and improving processes and service quality
• Proactivity, initiative, and continuous improvement in the area of digital product support
• Ability to analyze user and business needs and translate them into requirements for digital products and solutions
• Coordination skills for product development activities and cooperation in implementing changes and new functionalities
• Developed analytical, communication, and interpersonal skills supporting effective team work

• Provide comprehensive technical and substantive support for digital products, including user issue resolution
• Independently diagnose problems, identify causes, and implement effective solutions
• Monitor quality and timeliness of support tasks, ensuring high user service standards
• Create, update, and maintain product documentation such as instructions, procedures, knowledge bases, and FAQs
• Collaborate with IT, product, and business teams on development, maintenance, and optimization of digital products
• Support operational team activities and actively participate in improving internal processes
• Analyze digital product functionality and initiate improvements and optimizations
• Maintain up-to-date knowledge of supported products, functionalities, changes, and updates
• Proactively identify risks, problems, and areas needing improvement
• Share knowledge and support the development of team members' competencies
• Ensure effective communication and cooperation with stakeholders
• Continuously enhance personal competencies through training, webinars, and other development forms

Aplikując na niniejsze ogłoszenie wyraża Pani/Pan zgodę na przetwarzanie danych osobowych w aktualnym postępowaniu rekrutacyjnym. Zgoda obejmuje dane osobowe zawarte w CV, liście motywacyjnym, podczas rozmowy kwalifikacyjnej oraz testów kwalifikacyjnych. Brak zgody uniemożliwia udział w rekrutacji.