IT Operations Specialist (DevOps Growth Path)

Incubly supports technology companies and scaleups in fast, high-quality scaling of their teams and in building, testing and operating digital products together.

• Proven experience in IT support, onsite IT technician, IT operations, or system administrator roles.
• Strong troubleshooting skills across hardware, operating systems, software, SaaS applications, and office IT equipment.
• Practical experience supporting Windows and macOS devices.
• Experience with laptop configuration, deployment, inventory management, and hardware lifecycle processes.
• Good understanding of user onboarding, offboarding, and access management.
• Hands-on experience with Microsoft 365 administration.
• Experience with ticketing systems such as ServiceNow, Jira Service Management, or similar.
• Familiarity with SaaS platforms such as Atlassian, Slack, Google Workspace, Okta, or similar tools.
• Security-oriented mindset with understanding of MFA, least privilege, device compliance, account hygiene, and access reviews.
• Ability to work independently, take ownership, and follow through on tasks.
• Good communication skills and service-oriented attitude.
• Ability to work with multiple stakeholders including internal users, client teams, HR, Facilities, and external vendors.
• Willingness to work regularly on-site in Łódź.
• Good command of English, spoken and written.

Nice to have:

• Experience with endpoint management tools such as Microsoft Intune, Jamf, Kandji, or similar.
• Experience in ISO 27001, SOC 2, or other security/compliance-oriented environments.
• Experience documenting IT processes, procedures, work instructions, and asset records.
• Basic scripting skills in PowerShell, Bash, or Python.
• Basic understanding of networking, VPN, DNS, Wi-Fi, printers, and office infrastructure.
• Exposure to DevOps, Cloud, or Platform Engineering topics.
• Basic knowledge of Docker, Kubernetes, Helm, ArgoCD, GitHub Actions, GitLab CI, Jenkins, or similar tools.
• Basic experience with AWS or GCP.
• Basic experience with Terraform, Infrastructure as Code, or GitOps.
• Motivation to grow from IT Operations into DevOps / Platform Engineering over time.

• Provide high-touch, in-person IT support for the Łódź office as the primary on-site contact.
• Support employees with laptops, accounts, access, applications, onboarding, offboarding, and troubleshooting.
• Manage hardware lifecycle including procurement, configuration, deployment, inventory, maintenance, and decommissioning.
• Support MacBook and Dell/Windows laptop environments including OS configuration, updates, troubleshooting, and device hardening.
• Maintain accurate IT asset records and contribute to CMDB/inventory management.
• Ensure reliable operation of office IT equipment including AV, meeting rooms, printers, and peripherals.
• Handle tickets in ServiceNow or similar systems for client and internal IT support.
• Manage user onboarding/offboarding processes including hardware logistics, account creation, access changes, license assignment, and removal.
• Administer and support business applications such as Microsoft 365, Atlassian tools, Slack, Google Workspace, Okta, or similar SaaS platforms.
• Support access management processes including user accounts, groups, permissions, MFA, least privilege, and periodic access reviews.
• Define, document, and improve internal IT procedures aligned with ISO 27001 requirements.
• Uphold and enforce security standards for devices, accounts, and platforms.
• Act as liaison between local users, client IT teams, Incubly teams, HR, Facilities, and external providers.
• Support IT transition, integration, and standardisation initiatives to align local environments with global standards.
• Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
• Gradually support DevOps-related tasks such as CI/CD pipeline maintenance, Kubernetes operations, Helm chart updates, GitOps workflows, cloud infrastructure tasks, and Infrastructure as Code changes under guidance.