IT Operations Specialist (DevOps Growth Path)

Incubly supports technology companies and scaleups in scaling their teams and building, testing, and operating digital products. The company is located in Łódź and focuses on IT operations and cloud-native operations growth.

• Proven experience in IT support, onsite IT technician, IT operations, or system administrator roles.
• Strong troubleshooting skills across hardware, operating systems, software, SaaS applications, and office IT equipment.
• Practical experience supporting Windows and macOS devices.
• Experience with laptop configuration, deployment, inventory management, and hardware lifecycle processes.
• Good understanding of user onboarding, offboarding, and access management.
• Hands-on experience with Microsoft 365 administration.
• Experience with ticketing systems such as ServiceNow, Jira Service Management, or similar.
• Familiarity with SaaS platforms like Atlassian, Slack, Google Workspace, Okta, or similar.
• Security-oriented mindset with understanding of MFA, least privilege, device compliance, account hygiene, and access reviews.
• Ability to work independently, take ownership, and follow through on tasks.
• Good communication skills and service-oriented attitude.
• Ability to work with multiple stakeholders including internal users, client teams, HR, Facilities, and external vendors.
• Willingness to work regularly on-site in Łódź.
• Good command of English (spoken and written).

Nice to have:

• Experience with endpoint management tools such as Microsoft Intune, Jamf, Kandji, or similar.
• Experience in ISO 27001, SOC 2, or other security/compliance environments.
• Experience documenting IT processes, procedures, work instructions, and asset records.
• Basic scripting skills in PowerShell, Bash, or Python.
• Basic understanding of networking, VPN, DNS, Wi-Fi, printers, and office infrastructure.
• Exposure to DevOps, Cloud, or Platform Engineering topics.
• Basic knowledge of Docker, Kubernetes, Helm, ArgoCD, GitHub Actions, GitLab CI, Jenkins, or similar tools.
• Basic experience with AWS or GCP.
• Basic experience with Terraform, Infrastructure as Code, or GitOps.
• Motivation to grow from IT Operations into DevOps / Platform Engineering over time.

• Provide high-touch, in-person IT support for the local office in Łódź as the primary on-site contact.
• Support employees with IT topics including laptops, accounts, access, applications, onboarding, offboarding, and troubleshooting.
• Manage hardware lifecycle including procurement, configuration, deployment, inventory, maintenance, and decommissioning.
• Support MacBook and Dell/Windows laptop environments including OS configuration, updates, troubleshooting, and device hardening.
• Maintain IT asset records and contribute to CMDB/inventory management.
• Ensure reliable operation of office IT equipment such as AV equipment, meeting rooms, printers, and peripherals.
• Handle tickets in ServiceNow or similar systems for client and internal IT support.
• Manage user onboarding and offboarding processes including hardware logistics, account creation, access changes, and license management.
• Administer and support business applications like Microsoft 365, Atlassian tools, Slack, Google Workspace, Okta, or similar SaaS platforms.
• Support access management processes including user accounts, groups, permissions, MFA, least privilege, and access reviews.
• Define, document, and improve internal IT procedures aligned with ISO 27001 requirements.
• Uphold and enforce security standards for devices, accounts, and platforms.
• Act as a liaison between local users, client IT teams, Incubly teams, HR, Facilities, and external providers.
• Support IT transition, integration, and standardization initiatives aligning local environments with global standards.
• Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
• Gradually support DevOps-related tasks such as CI/CD pipeline maintenance, Kubernetes operations, Helm chart updates, GitOps workflows, cloud infrastructure tasks, and Infrastructure as Code changes under guidance.

Informujemy, że administratorem danych jest Incubly Sp. z o.o. z siedzibą w Łodzi (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Just Join IT oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.