Servicenow Solution Architect

Transforming the way customers experience mobility, responsibly. Delivering innovation at the speed of life.

• 5–8+ years of hands-on experience with ServiceNow platform
• Proven experience as a Solution Architect, Technical Lead, or Senior Developer on ServiceNow
• Strong knowledge of ITSM and at least one additional ServiceNow module
• Experience with integrations (REST, SOAP, MID Server, APIs)
• Solid understanding of ServiceNow data model, CMDB, and platform architecture
• Experience with Agile delivery methodologies
• Excellent stakeholder communication and leadership skills
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules
• ServiceNow Certified Application Developer (CAD)

Nice to have:

• ServiceNow Certified Technical Architect (CTA)
• Experience with DevOps and CI/CD for ServiceNow
• Familiarity with cloud platforms and enterprise architecture frameworks
• Experience in regulated or large enterprise environments
• Strategic thinking and architectural mindset
• Strong problem-solving ability
• Technical leadership and mentoring
• Excellent communication and facilitation skills
• Ability to balance speed, quality, and governance
• Customer-focused and outcome-driven

• Define end-to-end architecture for ServiceNow solutions aligned with enterprise standards
• Translate business requirements into scalable, maintainable ServiceNow designs
• Ensure adherence to ServiceNow best practices and platform guardrails
• Lead solution design workshops and technical discovery sessions with development teams
• Produce and maintain architecture diagrams, design documents, and roadmaps
• Own the technical health and scalability of the ServiceNow platform
• Establish and enforce development standards, governance, and design patterns
• Guide teams on data model design, integrations, and performance optimization
• Evaluate new ServiceNow capabilities and recommend adoption strategies
• Support platform upgrades and manage technical debt
• Lead or oversee complex ServiceNow implementations and enhancements
• Provide hands-on guidance to developers and configuration teams
• Review and approve solution designs and code where appropriate
• Ensure solutions meet security, compliance, and performance requirements
• Troubleshoot critical platform issues and provide architectural direction
• Partner with ServiceNow platform owner, product owners, product managers, and IT leadership