Hosting Service Owner

Cyclad is an international consulting company specializing in IT/ICT sectors, providing outsourcing services in HR and IT across industries such as Banking, Aviation, Travel, Cybersecurity, and BPO.

• Previous experience in IT Operations with global service delivery exposure
• Budgetary experience with commercial awareness, including FinOps and Cloud technology roadmaps
• Excellent IT people management skills, managing teams across multiple locations (1-3 direct/indirect reports)
• Strong ability to manage relationships with internal IS and business stakeholders
• Excellent analytical skills to translate technical details into service language
• Engaging, articulate, and able to influence across global IT and business stakeholders
• Prepared to work flexible hours and undertake international travel as required
• Strong communication skills, both written and oral
• 5 years of experience in a similar position
• Knowledge of ITIL, Cloud, FinOps, IT Operations, Global Service Delivery, Team Management, Stakeholder Management, Cloud Technology
• English language proficiency

• Manage and oversee global hosting operations, including Cloud and Server environments
• Ensure operational performance meets agreed SLA targets and business expectations
• Build and maintain strategic relationships with key third-party suppliers
• Manage nearshore and offshore teams to deliver consistent hosting services
• Oversee third party outsource agreements to ensure quality, reliability, and cost efficiency
• Maintain operational expenditure forecasting and support recharge of services to internal customers
• Contribute to technical governance and ensure compliance with IT policies, frameworks, and ITIL processes
• Attend Change Approval Board meetings to ensure alignment and governance
• Develop, maintain, and review internal technical processes and procedures for the hosting service
• Support technology rationalization, consolidation, and optimization initiatives across regions
• Ensure appropriate technical oversight and governance across Cloud and Server estate
• Drive consistency in processes, governance, and tooling across IT operations, application teams, and engineering teams
• Oversee service transition to IT operations for any implementations and service delivery execution