Senior Support Engineer for Payments Team

• Strong experience as a Lead Support Engineer, Production Support Engineer, or Application Support Engineer.
• Hands-on experience providing L2/L3 production support in a banking environment.
• Solid knowledge of payment systems and payment processing, including SWIFT, SEPA, Cross-Border Payments, High-Value Payments, Real-Time Payments, Transaction Banking, Treasury Payments, or Payment Operations.
• Experience with Incident Management, Problem Management, Change Management, and Root Cause Analysis.
• Proven ability to support business-critical, high-availability production environments.
• Excellent stakeholder management and communication skills.

Nice to have:

• Experience with Site Reliability Engineering (SRE).
• Knowledge of observability, monitoring, automation, SLIs/SLOs, and reliability engineering.
• Experience improving production stability through automation and continuous operational improvements.

• Lead L2/L3 production support activities for critical payment applications.
• Manage and coordinate major production incidents to ensure timely service restoration.
• Drive Root Cause Analysis (RCA) and Problem Management activities to mitigate recurring issues.
• Monitor production environments to ensure high availability and operational resilience.
• Support change, release, and deployment activities for production systems.
• Collaborate with development, infrastructure, and business teams to enhance service reliability.
• Identify automation and operational efficiency opportunities.
• Contribute to the implementation of SRE practices, including observability, monitoring, and reliability improvements.
• Participate in on-call support and out-of-hours incident management when required.
• Mentor and support other engineers within the team.

This position may require remote work flexibility and availability for on-call duties based on production needs and operational requirements.