Production Support Engineer

• Strong payments production support experience
• L2/L3 support capability
• Major incident management
• Service recovery expertise
• Reliability engineering mindset
• Automation experience
• Monitoring and observability knowledge
• Experience supporting payment systems within a banking environment
• SWIFT experience
• Cross-border payments experience

Nice to Have:

• Observability
• Monitoring strategy
• Toil reduction
• Reliability engineering
• Incident prevention
• Service Level Indicators (SLIs)
• Service Level Objectives (SLOs)
• Capacity management
• Performance engineering
• Platform resilience

• Production monitoring and support
• Major incident management
• Incident resolution
• Root Cause Analysis (RCA)
• Problem management
• Service restoration
• Production stability improvements
• Change and release support
• Operational resilience
• Stakeholder management
• On-call support
• Out-of-hours support

This role requires onsite presence at our Kraków office six times per month.