Forward Deployed Engineer

The organisation is an AI platform company helping large enterprises become AI-driven organisations. Their core product is deploying AI agents that operate reliably in production — solving real operational problems end-to-end for enterprise customers.

• 3+ years of experience in technical problem-solving roles
• Experience leading or contributing to solution scoping, discovery workshops, or early-stage AI/technical strategy in collaboration with sales, product, or deployment teams
• Strong fundamentals in software and system design
• Clear communication skills and a strong ownership mindset
• High-agency mindset: comfortable creating clarity, proposing direction, and driving decisions without waiting for perfect requirements
• Experience working across systems, integrations, and data flows
• Comfort working directly with customers and owning ambiguous problems
• Curiosity and genuine interest in building AI-powered systems that work in practice

Nice to have:

• Experience in forward-deployed, solutions engineering, or customer-facing technical roles
• Exposure to AI agents, automation, or conversational systems
• Experience operating and improving production systems
• Bachelor's degree in Computer Science or a related technical field

• Partner with customers to understand operational challenges and success criteria
• Translate open-ended problems into clear technical designs and implementations
• Build AI agents that integrate with customer systems and perform real tasks
• Own deployments including reliability, performance, and continuous improvement
• Test with real data, measure outcomes, and iterate based on results
• Collaborate with Product & Engineering to ship high-quality solutions
• Contribute to tools, documentation, and best practices that scale customer deployment