ServiceNow Architect

A European institutional client is seeking a ServiceNow Architect / Business Analyst to join their IT operations team on a contract basis. The role involves being the primary technical authority on the ServiceNow platform, designing architecture, translating business needs into solutions, and supervising development and improvement projects. The position requires working closely with developers, project managers, and business stakeholders in a complex, security-conscious environment.

Technical Knowledge:

• Excellent hands-on experience designing ServiceNow platform solutions (on-prem experience is advantageous)
• Excellent knowledge of the ServiceNow product portfolio and service management principles
• Hands-on experience with systems modelling tools (Sparx Enterprise Architect, ARIS Architect, or similar)
• Solid knowledge of ServiceNow integration technologies: Web Services, SSO, LDAP, REST
• Strong understanding of complex information systems and interoperability
• Knowledge of IT security standards
• Experience creating technical design documents and documentation

Professional Profile:

• Strong sense of responsibility and high attention to detail
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong organisational and communication skills
• Service-oriented, collaborative, and supportive working style
• Able to work in a demanding environment with minimal supervision
• High level of initiative and a holistic, forward-looking approach

Platform Architecture Design:

• Design and communicate ServiceNow platform architecture across the organisation
• Set standards for design, development, quality, and testing
• Design interoperability and interfaces with other systems
• Translate business, user, and technical needs into scalable architectures
• Map business goals, project benefits, priorities, components, and system features
• Select and evaluate technologies; collect and interpret system metrics
• Optimise the platform from performance, security, and quality perspectives
• Prepare system documentation and deliver presentations to varied audiences

Business Analysis:

• Assess internal stakeholders' expectations and requirements related to the ServiceNow platform
• Gather, analyse, and translate business needs into optimal technical solutions
• Ensure proposed solutions align with business requirements and architecture design
• Present technical proposals clearly to both technical and non-technical audiences

Project Supervision:

• Supervise implementation of organisation-wide service management capabilities built on ServiceNow
• Oversee ServiceNow development and improvement projects in close collaboration with architects and developers
• Provide recommendations on business requirements and technical designs
• Support risk management, disaster recovery, and security management across teams

Documentation:

• Maintain up-to-date solution documentation including technical design documents, SOPs, user manuals, and knowledge base articles

Personal security clearance is required for this role (minimum level as specified in the framework contract). On-site presence is required. Contract-based engagement (B2B).