Service Desk Analyst

do 10.1k PLN/ mies.B2B
NieokreśloneFull-time·B2B
#379015·Dodano dziś·1
Źródło: Shimi
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Tech Stack / Keywords

NetworkITSMITILNetworking

Firma i stanowisko

SHIMI Sp. z o.o.

Wymagania

  • Basic knowledge of Microsoft Operating Systems
  • Experience with Microsoft Outlook and Microsoft Office Suite support
  • Self-motivated with willingness to learn
  • Good team player with ability to use own initiative
  • Excellent written and verbal communication skills in English and Polish
  • Outstanding customer service skills
  • Demonstrated telephone etiquette skills

Nice to have:

  • Dynamic and flexible "can-do" attitude
  • ITSM support experience and ITIL familiarity
  • VPN/Remote Access support experience
  • Mobile device support experience
  • Experience with networking environments including wireless
  • PC/Technical support service desk experience
  • Excellent time management skills

Obowiązki

  • Resolving technical problems and answering queries related to computer hardware, software, network, and telecommunications systems
  • Diagnosing, identifying, and isolating problems based on user comments and complaints
  • Researching and analyzing problems using expertise and historical database records
  • Routing calls to specialists for complex cases
  • Responding promptly with appropriate solutions
  • Alerting management to recurring problems and patterns
  • Logging calls using relevant tools while adhering to SLAs
  • Providing remote support including VPN access
  • Supporting mobile devices and encrypted USB memory sticks
  • Profiling and supporting Restricted LAN Interconnect and Shared Working Environment accounts
  • Writing, updating, and maintaining written processes and procedures
  • Sending system alert and outage communications to users

Benefity

  • Rate up to 60 PLN/h net + VAT
  • 100% remote work
  • B2B contract via Shimi Poland
  • Start ASAP, immediately available candidates preferred
  • Estimated working time: 8 hours per day, 5 days a week (Monday to Friday), 2:00 PM – 10:00 PM (schedule to be agreed)
SHIMI sp. z o.o.

SHIMI sp. z o.o.

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