Inżynier Service Desk (k/m)

GTV Poland is one of the European leaders in the market of furniture accessories and LED lighting. The company has international success based on a competent, cohesive team. It operates in an international environment with specialists from Poland and Europe.

• Practical, very good knowledge of Windows operating systems (client and basic server) and Microsoft 365/MS Office.
• Solid understanding of computer hardware, mobile devices, and basic networking concepts (LAN, WAN, Wi-Fi).
• Basic experience with Active Directory in a domain environment (e.g., account management, password resets).
• Ability to effectively diagnose and resolve technical problems and seek optimal solutions.
• Meticulousness, accuracy, and diligence in task execution with attention to detail.
• English language proficiency at minimum B1/B2 level for supporting users from foreign branches via phone and written communication.
• Interest in new technologies and proactive approach to learning and skill development.

• Effectively resolve IT hardware and software problems for employees mainly via phone and remote support.
• Actively register, classify, and resolve incidents and requests in the Service Desk system.
• Manage hardware inventory and lifecycle from purchase to disposal or resale.
• Coordinate with external service providers.
• Prepare and configure workstations comprehensively.
• Manage user accounts, groups, and permissions in Active Directory (ADUC).
• Install operating systems (including using WDS) and optimize workstations for performance.
• Configure and maintain access card systems (e.g., Roger).
• Set up and support VoIP desk phones and mobile phones.
• Prepare user instructions and expand the IT team's knowledge base.