Microsoft Dynamics CRM

• 8 years of experience in Microsoft Dynamics CRM (D365)
• Strong expertise in CRM functional and technical aspects
• Hands-on experience with Power Platform and Azure integrations
• Experience in solution architecture and enterprise CRM implementations
• Strong understanding of business processes in Sales, Service, and Marketing
• Excellent communication and stakeholder management skills

Preferred Skills:

• Microsoft Certifications (e.g., MB210, MB230, PL600)
• Experience in FMCG/CPG domain
• Exposure to AI-driven CRM capabilities including Copilot, automation, and analytics

Solution Delivery:

• Lead design and implementation of Microsoft Dynamics 365 CRM solutions for Sales, Customer Service, and Marketing modules
• Translate business requirements into scalable technical solutions
• Drive end-to-end CRM implementations, enhancements, and support engagements
• Ensure adherence to best practices, governance, and security standards

Stakeholder Management:

• Act as primary SME interface for client stakeholders, business users, and leadership teams
• Conduct workshops, requirement gathering, and solution walkthroughs
• Provide strategic guidance on CRM roadmap and transformation initiatives

Technical Expertise:

• Hands-on expertise in Dynamics 365 CRM Sales, Customer Service, Marketing
• Power Platform: Power Apps, Power Automate, Power BI
• Dataverse, Plugins, Workflows, Custom APIs
• Lead integrations with Azure services, APIs, third-party systems
• Oversee data migration, system upgrades, and performance optimization

Delivery Governance:

• Ensure quality delivery, timelines, and SLA adherence
• Support release planning, deployment, and environment management
• Identify risks and drive mitigation plans

Innovation & Continuous Improvement:

• Recommend automation, AI/ML, and Copilot use cases within CRM
• Drive process improvements and value realization initiatives
• Stay updated on latest Microsoft Dynamics ecosystem advancements