IT Support Specialist (Wrocław, on-site)

Our team serves as the primary technical and operational hub, responsible for ensuring the reliability of company technology through expert hardware, software, and network support. We manage the full lifecycle of specialized hardware—from inventory management to seamless internal distribution and onboarding. By integrating hands-on technical troubleshooting with precise logistics and asset administration, we maintain high operational stability and efficiency across the entire company.

• Proficiency in troubleshooting macOS, Windows, and Linux operating systems
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)
• Hands-on experience with hardware troubleshooting for desktops, laptops, and peripherals
• Familiarity with IT service management (ITSM) and ticketing systems
• Proficiency in using the service desk (Freshservice)
• Basic technical knowledge of home security systems (CCTV cameras, alarm systems)
• Ability to explain technical concepts clearly to non-technical users
• Strong analytical and critical thinking skills
• Dedicated and empathetic approach to assisting users
• Ability to collaborate effectively with IT team members and departments
• Ability to manage and prioritize competing demands in a dynamic IT environment
• Basic scripting skills for automation (e.g., PowerShell, Bash) beneficial
• Fluent Polish and English, spoken and written

• Provide first-level contact and technical support for all incoming user requests and issues related to hardware, software, and network connectivity
• Troubleshoot, diagnose, and resolve technical hardware and software incidents, both remotely and in person
• Install, configure, and maintain computer systems, mobile devices, printers, and other peripherals
• Assist with the IT onboarding process for new hires
• Establish communication with delivery suppliers to arrange equipment delivery
• Develop and maintain technical documentation, knowledge base articles, and user guides
• Escalate complex and unresolved issues to senior IT staff or specialized teams
• Perform routine maintenance and system upgrades
• Manage inventory of devices and their distribution within the company
• Organize warehouse operations
• Manage import and export procedures for devices from various customers
• Create purchase orders for payment of delivery and other logistics services