Product Delivery Manager/Lido

Lufthansa Systems Poland is a recognized provider of IT solutions and services for the aeronautical, logistics, and financial industries. It is part of the Lufthansa Group and implements technological solutions and dedicated services.

• 5+ years of relevant experience working at an airline or with an airline IT solution provider.
• University degree in Computer Science or a related field, or equivalent qualifications with several years of experience.
• Good understanding of airline operational processes or aviation-related domains.
• Strong service orientation and excellent customer communication skills.
• Experience in IT operations (complex applications) is desirable.
• Strong analytical, conceptual, and problem-solving skills.
• Excellent communication, negotiation, and stakeholder-management abilities.
• High level of initiative, flexibility, and ability to work under pressure.
• Ability to work independently as well as in interdisciplinary teams.
• Business-fluent English (B2/C1).
• Willingness to travel and to work on-site with customers internationally.
• Readiness to work in a hybrid model - 2 days in the office in Gdańsk.

Nice to have:

• Experience working with aviation systems, especially at the IT–business interface.
• Aviation knowledge is an advantage.

• Ensure smooth operations and service delivery for assigned customers.
• Lead technical communication: presentations, on-site meetings, conference calls, online sessions.
• Manage and coordinate customer inquiries, complaints, and escalations.
• Analyze and document user requirements; support customers in preparing change requests.
• Develop concepts and solutions for change and service requests, including effort estimates and price negotiations when needed.
• Coordinate implementation, documentation, release planning, and occasionally perform deployments.
• Plan and oversee customer installations and quality assurance.
• Cooperate closely with product management, software development, application operations, and account management.
• Provide product and technical support during sales activities.
• Identify and drive process improvements.
• Support incident, problem, and change management.
• Maintain operational documentation and ensure service level monitoring/reporting.
• Participate in cross-organizational customer teams and implementation projects for new services.

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