Operations Engineer

The position is in the IT Infrastructure & Operations area within the Banking industry.

• 3+ years of experience in an engineering position
• Proficient English
• Experience in incident and change management
• Experience with JIRA
• Experience with T-SQL/SQL
• Experience with Linux
• Experience with Bash

Nice to have:

• Experience with Smart Forms Designer or Kofax
• Experience with Venafi – Certificate management
• Experience with JavaScript
• Knowledge of French language would be an advantage
• Knowledge of DevOps

• Ensure the operational stability, integrity, and availability of products and services supported by the team.
• Ensure compliance with relevant Service Management Standards, maintaining high data quality in Service Management systems.
• Provide support in identifying and resolving all incidents associated with the IT service.
• Communicate directly with stakeholders about issues found, impacts, expectations, and upcoming changes.
• Ensure service resilience and recovery time objectives are met for all software solutions.
• Deliver engineering changes to infrastructure with a focus on customer/user experience.
• Develop and deploy infrastructure changes to meet performance, availability, security, and resilience requirements.
• Drive automation, continuous integration, and maintain high availability through system monitoring.
• Establish a digital environment to ensure predictable high quality code and data.
• Support local initiatives and mandatory testing where applicable.
• Keep up-to-date with GO&A Technologies.