Software Architect - API Platform

Founded in 2013, Housecall Pro helps home service professionals streamline every aspect of their business, including scheduling, dispatching, and payments. The company supports more than 45,000 businesses and has over 1,800 employees globally, with half of the engineering team based in Poland. Housecall Pro's brands include Business Coaching by Housecall Pro, focused on business coaching solutions for home services. The company is an equal opportunity employer committed to diversity and inclusion.

• 10+ years of experience as a backend or platform engineer building and operating large-scale, distributed systems
• Proven track record in leading technical direction for complex systems
• Strong experience designing and evolving public or internal APIs (REST/gRPC/GraphQL): modeling, versioning, backward compatibility, and deprecation strategies
• Experience driving cross-team initiatives: aligning stakeholders, defining roadmaps, and delivering multi-stage projects
• Solid understanding of distributed systems fundamentals: reliability, scalability, consistency, latency, and failure modes
• Hands-on experience with observability (metrics, logs, tracing), performance tuning, and designing safe and debuggable systems
• Ability to communicate clearly with both technical and non-technical partners and build consensus around architectural direction
• Experience mentoring senior engineers and helping teams improve system design and API design skills

Nice to have:

• Experience with Ruby / Rails, event-driven architectures, MySQL at scale, or prior work on internal platform or infrastructure teams
• Fluency in both Polish and English

• Lead the technical vision and roadmap for the API Platform
• Define, evolve, and communicate API standards including design guidelines, versioning, security, and performance
• Act as principal architect for API-related initiatives, shaping system design and guiding teams through complex trade-offs
• Partner with product engineering squads to design and review API contracts and integrations
• Drive improvements in API reliability, performance, and observability (SLIs/SLOs, rate limiting, error handling, rollout strategies)
• Lead or sponsor key platform initiatives such as API gateway evolution, authentication/authorization integrations, and system decomposition
• Mentor and coach engineers on API design, distributed systems, and platform thinking
• Promote a culture of design-first collaboration including RFCs, system design reviews, and architecture tasks

This role is open to candidates inside Poland only. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills and experience.