Global Order Operations Specialty Accounts (w/m/d)

Levi Strauss Poland Sp. z o.o. is a company where employees act as a single point of contact for strategic accounts, managing end-to-end customer order lifecycle and supporting operational execution across Order Management and Accounts Receivable processes.

• Minimum 3 years of experience in B2B or e-commerce customer service.
• Experience with SAP or similar ERP systems (2–3 years preferred).
• Strong Excel skills including VLOOKUP, Pivot Tables, and IF statements.
• Bachelor’s degree or equivalent work experience.
• Experience in order management or accounts receivable; apparel industry experience is a plus.
• Fluent in English (written and verbal); knowledge of Czech or French is an advantage.
• Strong analytical and data interpretation skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and work independently.
• Team player with a proactive, problem-solving mindset.
• Detail-oriented with strong organizational skills.
• Familiarity with supplier portals (e.g., Vendor Central).
• Understanding of logistics and financial operations across markets.

• Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
• Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
• Ensure customer-specific requirements (e.g., bagging, booking, VAS levelling) are met per compliance agreements.
• Collaborate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.
• Maintain accurate customer data and proactively communicate with internal and external stakeholders.
• Oversee external service provider performance for Order Management and Accounts Receivable activities, ensuring compliance with SLAs.
• Drive EDI implementation and support business plan execution for strategic accounts.
• Monitor cash collection performance, support legal and bad debt processes, assist in dispute resolution and chargebacks.
• Investigate and resolve unclear remittance details and billing discrepancies.

This is a hybrid position based in Warsaw office, requiring presence three days per week with variability depending on business needs.