Product Manager, Billing

Fundraise Up is a global fundraising platform designed to make donating to nonprofits fast, seamless, and accessible. The platform supports tens of millions of dollars in donations monthly and serves enterprise nonprofit organizations across North America, the United Kingdom, Australia, and Europe. The product ecosystem includes a modern checkout experience and customizable widgets, donor, organization and partner portals, admin tools, and internal applications. The team is distributed across multiple countries and consists of 160+ product professionals.

• 4–7 years of product management experience with at least 1–2 years owning a technically complex domain.
• Strong understanding of payment processing, payouts, fee models, refunds/chargebacks, multi-processor configurations, and reconciliation.
• Proven ability to collaborate with engineers on backend/system design trade-offs and deliver reliable platform capabilities.
• Comfort with data analysis, metric definition, and impact evaluation.
• Clear written communication and structured thinking, able to convert ambiguity into executable plans.
• High ownership, discipline, and strong cross-functional collaboration.

Nice to have:

• Experience with payment processors such as Stripe Payments and PayPal, and financial systems integrations.
• Experience in B2B SaaS pricing, packaging, or self-serve account management.
• Familiarity with audit/compliance requirements like SOX readiness and SOC2 implications.
• Experience reducing billing-related support contacts through product improvements and tooling.

• Own the Billing product roadmap, outcomes, and prioritization; define quarterly goals and success metrics.
• Partner with Engineering to deliver resilient billing systems covering accuracy, idempotency, retries, monitoring, incident response, and ownership boundaries.
• Improve revenue protection and customer experience through dunning, failed payment recovery, refunds, and dispute/chargeback flows.
• Define and maintain billing domain documentation including data model, event flows, edge cases, and operational run-books.
• Conduct discovery with internal teams and customers to uncover pain points and define PRDs and delivery plans.
• Establish and track core Billing KPIs such as failed payment rate and recovery rate.
• Drive antifraud strategy execution by defining priorities and metrics, collaborating with Engineering and Data teams to ship realtime protections and monitoring, and continuously improve rules.

We are an equal opportunity employer committed to creating an inclusive environment and do not discriminate based on protected characteristics under applicable law in countries of operation.