Customer Care Specialist with French | Product & Customer Support

iiyama is a Japanese display brand and one of the world’s leading manufacturers of displays, operating in the IT market since 1973. Their product range includes desktop monitors, interactive touchscreens, and large-format displays. The company has its European headquarters in Hoofddorp, the Netherlands, and collaborates internationally across EMEA, Asia, and Japan.

• Fluent French and strong English and Polish for day-to-day office collaboration.
• At least 1 year of experience in customer service, customer support, contact centre, or a similar customer-facing role.
• Confidence working with MS Office 365 and customer-related systems such as CRM or ticketing tools.
• Strong communication skills with the ability to explain information clearly, calmly, and professionally.
• Customer-first mindset with empathy, ownership, accuracy, and attention to detail.
• Ability to work in a hybrid model from Wrocław office as required.

Nice to have:

• Experience in technical support, after-sales support, warranty/RMA processes, or service coordination.
• Experience in electronics, IT, or product-based customer support.
• Familiarity with systems such as Microsoft Dynamics 365, ERP tools, or knowledge-base platforms.
• Higher education or relevant experience combined with a strong service mindset.

• Be the first point of contact for French-speaking customers via email, phone, and chat.
• Support customers with product questions, setup guidance, usage support, and first-line troubleshooting.
• Help identify issues and determine the right next step—advice, repair, replacement, or escalation.
• Coordinate with service partners to manage warranty, repair, and case follow-up activities smoothly and professionally.
• Record and maintain accurate customer and case information in CRM and other internal systems.
• Monitor open cases, keep customers informed, and ensure timely and customer-friendly issue resolution.
• Work closely with internal teams to improve processes, documentation, and the overall customer experience.
• Continuously build knowledge of iiyama’s products using internal documentation and knowledge resources.

By applying, candidates agree to personal data processing under recruitment purposes by iiyama Polska Sp. z o.o. The processing is compliant with applicable law. Candidates can withdraw consent at any time. No data is transferred outside the European Economic Area. GDPR contact is provided. The data retention period is 1 month, or 1 year with additional consent for future recruitments.