Software Engineer - Customer Experience

Okta is a company focused on securing identity, from AI to human, building trusted, neutral infrastructure for organizations to safely use AI. The role involves working at the intersection of enterprise customer platforms and cutting-edge AI technology, with a mission to secure AI and improve customer experience.

• 3+ years of professional software engineering experience, including customer-facing platforms, enterprise integrations, or CRM-driven systems.
• Expertise in backend and application development using Python, Java, JavaScript, or TypeScript.
• Strong experience designing and building cloud-native solutions on AWS, including Lambda, S3, RDS, API Gateway, and CloudWatch.
• Proven experience integrating large language models and generative AI into production applications, preferably with Amazon Bedrock or LangChain.
• Experience building AI-powered backend services such as prompt orchestration layers and RAG workflows.
• Solid software engineering fundamentals including distributed systems design, API development, testing strategies, and maintainable architecture.
• Experience with CI/CD pipelines and automated deployments using GitHub and Gearset.
• Working knowledge of Agile/Scrum delivery models.
• Excellent communication skills.

Nice to have:

• Hands-on experience with Salesforce architecture and development including Apex and CRM data models.
• Experience with advanced prompt engineering and optimization for AI applications.
• Familiarity with vector databases, embeddings, and Retrieval-Augmented Generation architectures.
• Experience with LangGraph, LangSmith, agentic workflows, or related AI orchestration frameworks.
• Background in enterprise security, compliance, and data governance related to AI.
• Experience with containerization and orchestration technologies like Docker and Kubernetes.
• Exposure to advanced AWS services such as SageMaker and AppConfig.
• Experience leading cross-functional technical initiatives or platform improvements.

• Design, build, and evolve intelligent customer experience solutions integrating Salesforce CRM with AWS services and generative AI capabilities.
• Develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns.
• Build robust backend services and integrations including LLM orchestration, prompt workflows, and RAG pipelines.
• Design and deliver complex customer experience initiatives from discovery through production deployment ensuring scalability and reliability.
• Develop and refine prompt engineering strategies and AI interaction patterns.
• Design and implement resilient APIs, event-driven integrations, and backend services connecting Salesforce, AWS, internal, and external applications.
• Drive engineering excellence through strong CI/CD practices using GitHub, Gearset, and deployment automation.
• Champion observability, operational excellence, and production support for enterprise-grade reliability.
• Participate in technical decision-making on architecture, integration design, AI/ML tooling, scalability, security, and platform evolution.
• Partner with product managers, designers, architects, security, data, and infrastructure teams to ensure secure, reliable, and enterprise-ready solutions.
• Collaborate in a Scrum-based Agile environment using Jira and Confluence to maintain delivery transparency.
• Evaluate emerging AI/ML technologies, frameworks, and engineering patterns to enhance customer experience.

Okta is an Equal Opportunity Employer considering applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or arrest and convictions records, consistent with applicable laws. Reasonable accommodation is available upon request during application, interview, and onboarding processes.