IT Service Specialist

ZEN.COM is a smart financial app designed for everyday life, offering secure payments, cashback, and multi-currency accounts with great exchange rates and no hidden fees. The company operates in the FinTech sector and has an office in Rzeszów, Poland.

• Hands-on experience in IT Support or helpdesk
• Familiarity with Microsoft products: Office 365, Active Directory, SCCM, Intune
• Ability to work with Microsoft and Apple (Mac) hardware
• Basic knowledge of LAN/WLAN networks and network device monitoring
• English language proficiency at minimum B2 level

• Receiving and resolving tickets in the JIRA ticketing system
• Providing daily technical and IT support to employees
• Installing, configuring, and servicing computers (Windows, Mac), mobile devices, and peripherals
• Deploying system updates and working on IT process automation
• Managing wired and wireless networks, including device monitoring
• Managing user accounts, permissions, and authentication policies
• Maintaining technical documentation and IT asset inventory
• Supporting the deployment of new tools and systems in collaboration with technical teams

This is primarily an office-based position at the Rzeszów office, with occasional opportunities to work remotely.