Helpdesk Specialist with Spanish or German

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, it employs around 150 professionals who deliver a full range of services – from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research. The company's division-based structure combines deep industry expertise with functional specialisation, enabling tailored solutions for companies in every sector. Antal acts as a trusted partner for both employers and candidates, connecting exceptional people with the right opportunities and helping organisations build successful teams.

• Fluency in German or Spanish (spoken and written) and English
• Previous experience in Helpdesk, IT support, or customer service
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools
• Experience with ticketing systems (e.g., Zendesk) is a plus
• Ability to work in a fast-paced, customer-focused environment

• Provide Level 1 IT support in German/English via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service