Business Analyst (Mental Health Care)

Our client is a clinician-founded medical and behavioral health organization providing integrated mental health care across the United States. Founded in 2011, the company combines psychotherapy, psychiatry, and nutritional counseling through a telehealth-first hybrid care model, making high-quality behavioral health support more accessible via secure virtual services, select in-person clinics, and coverage by most major insurance plans. Its care model focuses on the whole person, helping clients address mental health challenges, improve relationships, support personal growth, and work toward healthier, more fulfilling lives.

We are looking for a Lead Business Analyst / Product Owner to lead product definition and discovery for a next-generation healthcare platform. The role will serve as the key liaison between client stakeholders and the delivery team, helping shape the product vision, define MVP scope, prioritize requirements, and prepare an implementation-ready product backlog in close collaboration with the Solution Architect, Delivery Manager, and client leadership.

The initial focus will be on the Registration & Scheduling workstream, including patient registration, scheduling, provider matching, and related operational workflows. The role will also contribute to the roadmap for future healthcare platform initiatives, including Revenue Cycle Management, Clinical Documentation, Licensing & Credentialing, Data & Analytics, and AI-enabled capabilities.

• 8+ years of experience in Business Analysis, Product Ownership, or similar roles on enterprise software projects.
• Experience leading requirements discovery, product definition, and stakeholder alignment activities.
• Strong experience defining MVP scope, product roadmaps, product backlogs, user stories, acceptance criteria, business rules, and functional requirements.
• Experience documenting and analyzing business processes, current-state and future-state workflows.
• Strong facilitation skills working with executive, business, operational, and technical stakeholders.
• Experience working in Agile product development environments.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Upper-Intermediate English level or higher.

Nice to have:

• Experience in healthcare technology, digital health, or telehealth products.
• Experience with patient registration, scheduling, provider operations, or healthcare workflows.
• Familiarity with Athena, Salesforce, EHR systems, or similar healthcare platforms.
• Experience supporting EHR modernization, healthcare platform transformation, or integration-heavy initiatives.
• Understanding of Revenue Cycle Management, clinical documentation, or provider credentialing processes.
• Experience with AI-enabled products, workflow automation, or intelligent process optimization.

• Lead business discovery workshops with executive, operational, clinical, and technical stakeholders.
• Translate client strategic objectives into product capabilities, MVP scope, and implementation priorities.
• Analyze current-state business processes and define future-state workflows for patient registration, scheduling, provider matching, and operational processes.
• Elicit, document, prioritize, and validate business and functional requirements, user stories, acceptance criteria, and business rules.
• Own and maintain the Product Backlog, prioritizing based on business value, dependencies, and delivery feasibility.
• Analyze integration touchpoints with systems such as Athena, Salesforce, Zocdoc, Config Tool, Snowflake, and RudderStack.
• Partner with Solution Architect and technical teams during architecture reviews and solution validation to ensure business requirements are reflected in target architecture.
• Identify business risks, dependencies, assumptions, and opportunities for workflow simplification, automation, and AI-enabled capabilities.
• Serve as primary business contact, facilitating meetings and executive reviews, driving stakeholder alignment and product decision-making, and presenting recommendations to client leadership.