Technical Delivery Manager (IoT)

AVSystem is a company based in Kraków, specializing in IoT device management platforms. The role is part of the Customer Success Team and focuses on the technical delivery of customer projects.

• 3+ years of experience in technical delivery, implementation, system integration, or technical support for IT systems
• Strong understanding of networking and security concepts, including TCP/IP, HTTP, DNS, TLS, VPNs, firewalls, routing, and PKI
• Experience working with customer infrastructure, remote access setup, and troubleshooting in production or pre-production environments
• Experience configuring enterprise applications according to customer requirements and product capabilities
• Strong troubleshooting skills using logs, configuration data, network traces, and technical documentation
• Ability to translate technical requirements into configuration tasks, risks, and product gaps
• Excellent communication skills with both technical and non-technical stakeholders
• Hands-on mindset with ownership of technical topics end-to-end
• Fluent English

Nice to have:

• Experience in IoT, device management, telecommunications, utilities, or industrial IT environments
• Experience with on-premise and SaaS delivery models
• High-level understanding of Kubernetes-based or microservice-based deployment models
• Experience with APIs, system integrations, and observability tools (monitoring, logs, dashboards)

• Identify product gaps, missing capabilities, configuration limitations, and technical risks based on customer requirements
• Coordinate technical readiness of customer environments, including remote access and end-to-end connectivity (infrastructure, devices, integrations, application)
• Configure the application according to customer requirements and agreed project scope
• Troubleshoot technical issues during delivery and coordinate resolution with Engineering, Product, Infrastructure, and Support teams
• Translate customer technical requirements into internal tasks, findings, and recommendations
• Act as the primary technical contact for customer delivery activities and participate in workshops, technical meetings, kick-offs, and status reviews (occasional travel)
• Maintain delivery documentation and ensure a structured feedback loop from customer projects to Product and Engineering teams

The administrator of personal data processed for recruitment purposes is AVSystem spółka z ograniczoną odpowiedzialnością based in Krakow at Radzikowskiego 47d. Consent for processing personal data included in the application documents is required for this recruitment.