Lead Salesforce Consultant

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

• 6+ years of experience in Salesforce implementation and consulting
• Salesforce Certified Administrator certification
• At least two of the following Salesforce certifications: Sales Cloud, Service Cloud, Experience Cloud
• Proven experience in designing and implementing complex Salesforce data models and scalable automation solutions
• Strong ability to conduct client workshops, develop proof-of-concept (PoC) solutions, and provide accurate technical estimations
• Expertise in advanced reporting and analytics, including Tableau and Einstein Analytics, is considered an advantage
• Salesforce Certified Business Analyst certification and Salesforce Certified Architect credentials (or progress toward Architect certification) are considered a strong advantage

Nice to have:

• Business Analyst experience

• Lead large-scale Salesforce implementation projects independently, ensuring high-quality delivery and alignment with business objectives
• Serve as a trusted advisor to customers by understanding business needs and translating them into scalable Salesforce solutions
• Act as a Product Owner, defining product vision, managing backlogs, and prioritizing features to maximize business value
• Drive and coordinate cross-functional development teams across multiple workstreams to achieve a unified product vision and successful project outcomes
• Design and implement complex Salesforce data models and scalable automation solutions that support evolving business requirements
• Facilitate client workshops, discovery sessions, and requirements-gathering activities to identify business and technical needs
• Develop and present proof-of-concept solutions to validate proposed approaches and demonstrate solution capabilities
• Collaborate closely with stakeholders to map business processes, manage escalations, and ensure overall project success
• Provide accurate technical estimations and contribute to solution architecture, implementation planning, and delivery strategy
• Develop advanced reporting and analytics solutions using Tableau, Einstein Analytics, and related tools to deliver actionable business insights