Senior IT Service Specialist

YourITeams is hiring a Senior IT Service Specialist to provide on-site IT support in Warsaw for their customer's office. The position involves collaboration with global IT teams across different regions and time zones, supporting enterprise users in an international environment.

• 3+ years of experience in an IT Service Specialist, IT Support, or similar role.
• Experience providing 1st and 2nd line support.
• Strong experience supporting infrastructure, cloud services, and business applications.
• Experience supporting Windows desktops, laptops, mobile devices, printers, and peripherals.
• Strong knowledge of Microsoft technologies and platforms.
• Experience with Citrix.
• Experience with VMware.
• Experience with Microsoft Azure.
• Experience with Salesforce.
• Experience with incident management and request fulfillment.
• Experience with IT asset management.
• Experience with onboarding and offboarding processes.
• Experience with office IT infrastructure support.
• Experience with ITSM tools, Jira, and Confluence.
• Strong documentation skills.
• Experience working with international IT teams.
• Fluent English.

Nice to have:

• ITIL Foundation certification (or higher).
• Experience supporting multinational office environments.
• Experience with office expansions and infrastructure projects.

• Provide 1st and 2nd line IT support for internal users.
• Troubleshoot hardware, software, network, and application issues.
• Support desktops, laptops, mobile devices, printers, peripherals, and meeting room equipment.
• Manage incidents, service requests, and request fulfillment activities.
• Perform onboarding and offboarding of employees.
• Maintain IT asset inventory and lifecycle management.
• Support office IT infrastructure, office moves, refurbishments, expansions, and relocations.
• Respond to outages and critical incidents.
• Create and maintain technical documentation and knowledge base articles.
• Work with Jira, Confluence, and ITSM platforms.
• Collaborate with global IT teams across different regions and time zones.
• Occasionally travel to other EMEA offices when required.