Senior SRE / Production Reliability Engineer

Symphony Solutions is a Cloud- and AI-driven technology company headquartered in the Netherlands. It offers both services and products with a remote-first mindset and operates globally in over 20 countries. The company provides custom software solutions for Airline, Healthcare, iGaming, E-learning, e-Commerce, and Supply Chain industries.

Must Have: Technical Skills:

• Confident troubleshooting in Linux terminal, logs, processes, networking basics, resource usage.
• Strong hands-on understanding of Kubernetes / GKE workloads, pods, services, ingress/gateway, probes, RBAC, resources, autoscaling, troubleshooting.
• Practical experience with GCP cloud infrastructure including GKE, IAM, networking, load balancing, artifact registry, production diagnostics.
• Knowledge of Docker / Containers: images, registries, runtime debugging, container lifecycle.
• Understanding of Helm releases, values, deployment state, rollback.
• Ability to understand and troubleshoot GitOps / FluxCD deployment flow, drift, image automation, Git-based rollback.
• Understanding of CI/CD pipelines and deployment issue investigation.
• Experience with observability tools such as Prometheus, Alertmanager, Grafana.
• Networking fundamentals: DNS, load balancers, ingress, gateways, TLS, routing, firewall/security rules.
• Ability to define and apply SLI / SLO / SLA reliability targets.
• Experience in incident response, rollback, service recovery, RCA/postmortem.
• Operational basics of databases and messaging: PostgreSQL, Couchbase, Kafka, Elasticsearch/ELK or similar.
• Security/compliance basics including secrets, IAM/RBAC, audit trail, release/change evidence.

Must Have: Reliability / Operational Skills:

• Assess release safety and monitor production health before and after deployment.
• Prepare and validate rollback plans.
• Lead or support post-release watch.
• Improve runbooks and incident response procedures.
• Identify gaps in dashboards, alerts, deployment checks, and release evidence.
• Collaborate with DevOps without duplicating their work.

Must Have: Soft Skills:

• Ownership and accountability for production issues.
• Calm under pressure during incidents and rollbacks.
• Clear communication about impact, actions, ETA, risks, decisions.
• Structured troubleshooting across app, infra, network, database, configuration, release differences, external dependencies.
• Risk awareness to judge release risks.
• Collaboration with Dev, QA, Product, Support, Release Manager, DevOps.
• Documentation discipline: runbooks, rollback steps, incident timelines, operational evidence.
• Blameless mindset focusing on root causes and prevention.
• Proactivity in finding missing alerts, dashboards, runbooks, or process gaps.
• Prioritization separating real production impact from alert noise.

Nice To Have:

• Experience with Terraform / Infrastructure as Code.
• Advanced GCP infrastructure design.
• Experience with ArgoCD or other GitOps tools.
• Advanced database or performance tuning.
• Service mesh experience.
• On-call rotation experience with PagerDuty/Opsgenie or similar.
• Facilitating RCA/postmortem sessions experience.
• Betting/gaming domain experience.
• Good written English for incident updates, release notes, audit evidence.
• Basic understanding of AI-related concepts: agents, skills, MCP.

• Own production reliability practices together with DevOps and engineering teams.
• Monitor production health and improve observability.
• Support releases, hotfixes, rollback, and post-release watch.
• Validate deployment readiness and rollback readiness.
• Participate in incident response and RCA/postmortem.
• Maintain runbooks, dashboards, alerting rules, and operational documentation.
• Ensure release evidence is traceable and audit-ready.
• Coordinate with Dev, QA, Product, Support, Release Manager, and DevOps during production events.